Refund Policy

Last Updated: October 2025

Thank you for choosing MediaTV4K.store.
We value our customers and strive to provide high-quality IPTV streaming services.
This Refund Policy explains when and how refunds may be issued for purchases made through our website.

1. General Policy

Due to the digital nature of our IPTV service, all sales are considered final once the subscription has been activated or delivered.
By purchasing from MediaTV4K.store, you agree to this policy and understand that refunds are limited to specific circumstances outlined below.

2. Eligible Refunds

Refunds may be approved only in the following cases:

The service could not be delivered or activated due to technical issues on our end.
You were charged twice for the same order (duplicate payment).
The subscription credentials (login details, code, or portal link) were not received within 24–48 hours of payment (and you have contacted support).

To be eligible for a refund:

You must contact us within 7 days of your purchase.
You must provide proof of payment and order details.

3. Non-Refundable Situations

Refunds will not be granted for the following:

Service already delivered and activated.
Customer changed their mind after purchase.
Poor internet connection, device incompatibility, or issues caused by third-party apps or devices.
Channel or content unavailability (as channels are managed by external providers).
Violation of our Terms and Conditions or Acceptable Use Policy.

4. Technical Support Before Refund

If you experience any issue with activation or streaming, our technical team will attempt to resolve it first.
Please contact support@mediatv4k.store before requesting a refund — in most cases, technical issues can be fixed quickly.

5. How to Request a Refund

To request a refund, please send an email to support@mediatv4k.store with the following details:

Full name
Order number or transaction ID
Email used for purchase
Description of the issue

Once your request is reviewed, we will inform you by email whether your refund has been approved or rejected.

6. Refund Processing Time

If your refund is approved:

Refunds are processed back to your original payment method.
Processing time depends on your payment provider (usually 5–10 business days).

7. Service Cancellation

If you wish to cancel your IPTV subscription before renewal:

You must inform us at least 3 days before your next billing date.
Cancellation does not entitle you to a refund for any remaining period.

8. Contact Us

For any refund inquiries, contact us at:

📧 Email: support@mediatv4k.store
🌐 Website: https://mediatv4k.store